Privacy Policy

1. Introduction

Brave IT Services ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at www.braveitservices.com. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information in the following ways:

Information You Provide

• Account registration details: name, username, email address, and password
• Payment information: transaction IDs and payment receipts (we do not store full card numbers)
• Support ticket messages and communications with our team
• Profile information you choose to add to your account

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Order history and usage patterns on our platform

Information from Third Parties

• If you sign in with Google, we receive your name, email address, and profile picture from Google
• Payment processors may share transaction confirmation details with us

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process your orders and payments
• Send transactional emails such as order confirmations, receipts, and account notifications
• Respond to your support requests and inquiries
• Detect, prevent, and address fraud, abuse, and security issues
• Analyze usage trends to improve our platform and services
• Comply with applicable legal obligations
• Send promotional communications (only with your consent, and you may opt out at any time)

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device. We use:

• Essential cookies: Required for authentication and session management
• Analytics cookies: Via Google Analytics to understand how users interact with our platform
• Preference cookies: To remember your settings such as currency and theme preference

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Service.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Third-party vendors who assist us in operating our platform (e.g., Resend for email delivery, Cloudinary for image storage, MongoDB Atlas for database hosting)
• Payment processors: To process transactions securely
• Legal requirements: When required to comply with applicable law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality obligations
• Protection of rights: To protect the rights, property, or safety of Brave IT Services, our users, or the public

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of passwords using bcrypt, HTTPS encryption for all data in transit, rate limiting to prevent brute-force attacks, and regular security monitoring. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time by contacting us at support@braveitservices.com. Please note that we may retain certain information as required by law or for legitimate business purposes such as fraud prevention and financial record-keeping.

8. Third-Party Services

Our platform integrates with third-party services whose privacy practices are governed by their own privacy policies:

• Google Analytics – for usage analytics
• Google OAuth – for social sign-in
• Cloudflare Turnstile – for bot protection
• Resend – for transactional email delivery
• Cloudinary – for image storage
• Online payment gateways and Fonepay – for payment processing

We encourage you to review the privacy policies of these third-party services.

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request a machine-readable copy of your data

To exercise any of these rights, please contact us at support@braveitservices.com.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: